PainPointPro Privacy Policy

Last Updated: 29.09.2024

Note: Date format is DD.MM.YYYY (European format)

1. Introduction

PainPointPro ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Service at painpoint.pro (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information:

  • Name
  • Email Address
  • Password

2.2 Payment Information:

Payment details are processed securely by Stripe. We do not store your payment information on our servers.

2.3 Usage Data:

Information about how you interact with our Service, collected through cookies and similar technologies such as Google Analytics.

2.4 Communication Data:

Any information you provide when contacting customer support.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide and Maintain Our Service: For account creation, authentication, and subscription management.
  • To Improve Our Service: Analyzing usage data to enhance features and user experience.
  • To Communicate with You: Sending updates, responding to inquiries, and notifying you of changes to our Service or policies.
  • For Legal Compliance: Complying with legal obligations under applicable laws and regulations.

4. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

  • Consent: Where you have given explicit consent (e.g., subscribing to marketing communications).
  • Contractual Necessity: Processing necessary to perform a contract with you (e.g., providing the Service you have subscribed to).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Service and ensuring its security, unless overridden by your data protection rights.
  • Legal Obligations: Processing necessary to comply with legal requirements.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of any inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request limitation of our processing of your personal data under certain conditions.
  • Right to Data Portability: Request transfer of your data to another organization or directly to you.
  • Right to Object: Object to our processing of your personal data under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at support@painpoint.pro.

7. How We Share Your Information

We may share your personal data with third parties in the following situations:

  • Service Providers: With trusted third parties like Stripe for payment processing and Google Analytics for usage tracking.
  • Legal Obligations: When required to comply with legal obligations, court orders, or governmental requests.

8. International Data Transfers

While we are based in the United Kingdom, some of our third-party service providers may process your data outside the UK. We take appropriate measures to ensure that your personal data receives an adequate level of protection, including using standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

9. Security of Your Data

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

11. Your Choices and Opt-Outs

  • Marketing Communications: You may opt out of receiving marketing emails by following the unsubscribe link provided in any marketing email.
  • Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent.

12. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@painpoint.pro

By using PainPointPro, you acknowledge that you have read and understood this Privacy Policy.